Walkingonacloud.com and walkingonacloud.ca offers a 30 day satisfaction guarantee. If you are not completely satisfied with what you have purchased, please return your product(s) for a full refund or exchange, within 30 days of receiving your order. We are currently experiencing higher than normal processing times for returns. Once a return arrives, it could take up 10 business days to process a refund.
All Orders from Walking On A Cloud.com/.ca must go through RMA (Return merchandise authorization) process. Any items sent back without going through our RMA Process will not be accepted.
RMA Number Must be written on the outside of your return shippment.
How to start RMA: Click here to start RMA
You can also log into your Walking On A Cloud Account, and click My Account in the top left hand corner.
Under the order page you can start the RMA process, or click on My Returns on the left side of the Account Dashboard.
We do not accept: Socks, Insoles, Laces, Polish or any Sundry Items as returns.
There is zero exception.
Items purchased during a BOGO offer are viewed as groups. The BOGO offer applies to the lower-priced item(s) in the group, making the lower-priced item discounted or free. If a return is necessary, each item in the pair has a new, equal value based off of the order total for all the grouped items, where the same % off discount is applied to each item individually. Returning any of the items from a BOGO offer will refund that discounted value of the returned item to your original method of payment.
All products and packaging must be returned in their original condition. Items that are returned outside of their original condition will be subject to a 15% restocking fee. This includes any postage labels/stickers. If the footwear is not sent back in original condition you will be subject to a 15% restocking fee or have your return shipped back to you. Please include your packing slip with your return. Customers are responsible for return shipping costs. Orders that are placed on www.walkingonacloud.com and walkingonacloud.ca cannot be returned to a Walking on a Cloud retail location. If you have any further questions please contact our information desk at 1-866-882-4470, or email customer service at [email protected].
Please note our return address below:
62 Alness St, Unit 12
North York, ON
Returns in person can be made to:
62 Alness St, Unit 12 North York, Ontario between the hours of 11AM-5PM Monday to Friday.
Please note only Online purchases can be returned to this address.
Note: For all USA returns, please ship back via USPS as not to incur duties/brokerage fee. We will not pay any duties/brokerage on any returns.
We highly suggest letting us know your making a return in person via email to [email protected]