Walkingonacloud.com and www.walkingonacloud.ca offer a 30 day return policy from the date of delivery. If you are not completely satisfied with what you have purchased, please return your product(s) for a full refund or exchange, within 30 days of receiving your order. All products and packaging must be returned in their original shipped condition. Once a return arrives, it could take up to 5 business days to process a refund and an additional 10 days for it to show on your statement.
(This differs with every financial provider)
All Orders from Walking on a Cloud.com/.ca must go through the RMA (Return merchandise authorization) process. Any items sent back without going through our RMA Process will not be accepted.
RMA Number Must be written on the outside of your return shipment.
How to start RMA: Click here to start RMA
You can also log into your Walking on a Cloud Account and click My Account in the top left hand corner.
Under the order page you can start the RMA process or click on My Returns on the left side of the Account Dashboard.
We do not accept: Socks, Insoles, Laces, Polish or any Sundry Items as returns.
There is zero exception.
Returning half of a BOGO 50% off transaction:
When a BOGO 50% off transaction becomes a BO transaction it becomes a single item purchase, and the refund will reflect this. Whichever pair you choose to keep will be considered full price and you will be refunded the balance of the total transaction.
First pair $200 (full price) second pair $150 at 50% off becomes $75, total purchase price $275. Should you return the first item valued at $200 the second item becomes a single item purchase and will be considered full price. Therefore, your refund will be $125.
All returned items must be in saleable condition and the RMA process must be completed.
All products and packaging must be returned in their original condition. Items that are returned outside of their original condition will be subject to a 15% restocking fee or have it shipped back to you. This includes any postage labels/stickers. Please include your packing slip with your return. Customers are responsible for return shipping costs. Orders that are placed on www.walkingonacloud.com and www.walkingonacloud.ca cannot be returned to a Walking on a Cloud retail location. If you have any further questions, please contact our information desk at 1-866-882-4470, or email customer service at [email protected].
Please note our return address below:
62 Alness St, Unit 12
North York, ON
Returns in person can be made to:
62 Alness St, Unit 12 North York, Ontario between the hours of 11AM-5PM Monday to Friday.
Please note only Online purchases can be returned to this address.
NOTE: For all USA returns, please ship back via USPS so as not to incur duties/brokerage fees. We will not pay any duties/brokerage or associated charges on any returns.
*USPS Priority Mail
https://cfo.usps.com/index or consult with your local post office for instructions on correctly filling out the required customs forms mentioned below.
Please ensure the correct customs forms are used:
PS FORM 2976-A
Any duties/brokerage or associated fees incurred will be deducted from your refund.
Please make sure to mark *Returned Canadian Goods* on the outside of your package.
We highly suggest letting us know you're making a return in person via email to [email protected].
Prices ending in .95 are Final Sale
All sales are final. We are unable to refund or exchange any item.
*In the rare event an item is shipped to you defective, an exception will be made. In this case we encourage you to reach out to our customer care team at
and provide photo proof of the "defect" and you will be instructed on how to proceed. We reserve the right to decline the return of an allegedly defective product if it does not fall below our standards.
*Please note we cannot be held responsible if you order the wrong size, colour or style. Be sure to double check your order before processing your payment. Once an order is processed, we do not allow cancellations or changes.
*Free shipping on orders over $100 after discounts and before taxes.